Returns Policy

All standard size rugs are covered by our return's policy, unless stated in the rug description. On receipt of your order, you have 14 days to notify us that you would like to return your rug. There is a fee of £25 per item to return your rug, which covers the courier charge and repackaging expenses incurred during the process of returning and reselling an item.

All returned items must be collected by our courier DHL, collection is after 12pm, Monday-Friday. You will be able to specify which day collection happens. If there is a missed collection, then we hold the right to charge an additional fee for any expense caused in arranging for an additional collection attempt.

All custom orders, and items that are specified as being non-returnable in the item description are exempt from this returns policy. Please be aware of this before placing any order for a bespoke or non-returnable product.


Funky Rugs / Rug Couture Ltd - Unit 1, Gregston Estate, Birmingham Road, Oldbury, West Midlands, B69 4EX, UK

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