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Friday, October 24, 2014

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   FAQ

Here are some answers to common questions. If the answer to your question is not below then please feel free to contact us

How long does delivery take?

Deliveries on the UK mainland take approx 7-10 days. International orders can take up to a maximum of 28 days. Made to size rugs take 8-10 weeks. Due to the nature of our products, if an order is out of stock you will be contacted within 48 hours. On the rare occurrence some orders can take up to 6 weeks to re-stock. In this case you would be asked if you wish to cancel your order or choose another item.
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How much does delivery cost ?

We offer a free delivery service to the UK mainland. This service is a standard 9am-6pm, Monday-Friday service with the couriers TNT. For a fee of 25, delivery can be made on a Saturday morning. For all rugs leaving the UK mainland (including Northern Ireland), fee's do apply. Please see our Delivery Charges Page for more information.
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Do you ship internationally?

We can deliver to any country in the world. Delivery times will be around 2-7 working days depending on destination. As soon as your item is despatched, we will email over tracking details so that you can keep an eye on the status of your delivery. Delivery charges do apply. Please see our Delivery Charges Page, for more information.
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How can I pay and is it secure ?

Payment can be made in a number of different ways of ways:1. Credit/debit card online - This is the easiest and most secure way to pay using trusted third party RBS Worldpay.2. PayPal - pay quickly and easily with PayPal3. Phone order - If you would prefer to physically speak to one of our sales team, payment can be taken over the phone. Tel. 0845 838 7816.4. Bank Transfer - you can transfer funds by online banking, our details are as follows : Funky Rugs Ltd Bank: Natwest Sort code: 56 00 69 Account number: 38841061 Iban: GB75NWBK56006938841061 Swift: NWBKGB2L.
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Can i return the rug if I dont like it ?

You have seven days from receipt of goods in which to inform us of returns for any reason. The cost of returning goods other than faulty or errors will be paid for by the customer, this costs 25.00 per rug, per pickup attempt. All returns must be packaged as received and we will arrange collection. Refunds will be processed within 30 days of notification of the cancellation. All international deliveries, custom made rugs including the Rug Couture range are non returnable unless faulty or damaged upon delivery. Please be aware of this before placing your order.
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How can I tell if the colours are OK?

Exact colours cannot be guaranteed, due to various monitor setups and colour distortion, every effort is made to get the closest colour possible on the site.
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Do you sell large rugs ?

Funky rugs specialise in large rugs. Many of our ranges are stocked in size up to 200 x 300 cm. Almost any rug on this website can be made to any size up to 400 x 550 cm. Please contact us for details.
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Are your rugs in stock ?

Most rugs on our web site are always in stock. We can never guarantee we have every rug in every size 365 days of the year, if ever a particular rug is out of stock there may be up to a 6 week wait. We will always contact you if this happens.
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What's the product quality like ?

Funky Rugs only sells the highest quality produced rugs, be this machine made or hand made. Most wool rugs are made from pure New Zealand wool.
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Are your rugs easy to clean ?

Most of our rugs are made from pure wool so they clean with relative ease. With any spillage or accident involving liquids speed is of the essence. Immediately blot with plain paper kitchen towels, soaking up the liquid until dry. Any spillage involving food etc. scrape up the solids with a plastic spatula or knife and then blot up the damp residue with kitchen towels. If any residue is left, a solution of carpet shampoo and warm water with a teaspoonful of white vinegar can be used. Carefully blot with a cloth soaked and well squeezed out. Allow to dry and vacuum. Carefully comb the pile in its natural direction to remove any matting. Do not be tempted to throw on anything like salt/soap powder/white wine on red etc. This will only exacerbate the problem. Do not dry clean any of our rugs.
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Has child labour been used ?

We avoid any rugs that have been made by children who have been exploited, overworked or denied an education as a consequence of their efforts as weavers. Most of our rugs carry the RUGMARK and KALEEN logo. :RUGMARK is a global non-profit organization working to end child labour and offer educational opportunities for children in India, Nepal and Pakistan. The RUGMARK label is your best assurance that no illegal child labour was employed in the manufacture of a carpet or rug. The Hallmark of Commitment label for all handmade carpets, rugs druggets, dhuries etc. signifying that the user of the KALEEN label is abiding by the Code of Conduct adopted by the Carpet Export Promotion Council for the eradication of child labour.
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